Dear Mark, Barry and team.
I just wanted to write to say thank you and say how pleased we are with the ground floor extension that you have just completed for us.
From your first visit you spoke to us in plain English and didn’t use technical terms. You made everything very clear and were precise about what we should expect, the time it would take to complete and the cost, and you delivered on all of these.
What impressed us the most was that you took the time and trouble to speak to our neighbours on the start day so that if they had any concerns, they knew how to contact you. We live on a small street and get on well with our neighbours so it was important to us that the building work didn’t upset any of them.
Your team, and the contractors you used, were always friendly, polite and professional and always left the site tidy at the end of the day.
We are thrilled with our finished extension and the quality of the work. It is so much more than we expected and it’s a room that I know we will spend most of our time in once our side of the work is complete.
Your advice along the way, with regards to radiators, doors and lighting was invaluable and on top of all that you are a lovely man who kept us informed at every step. We were worried that the work would be stressful but the process was so smooth that it wasn’t stressful at all and that is largely down to you and your communication with us.
Once again thanks for everything, and if you would like to use us for a reference in the future we would only be too pleased, we wouldn’t hesitate to use you again and recommend you to others.
Liza & Joe Smeeton